Order confirmed but no delivery date.

[Sunny11]

I have not received my order or any correspondence from EE. I am unable to track the order and cannot get through to them via phone.

[Vinay2]

Hai 

        I have ordered my I phone 11 it was successfully ordered on 20 th April,and my amount was deducted from my account . I’m unable to connect the customer care also . Please help in this regard, I’m trying you from many days but I didn’t get any response.

[James_B]

Hi @Vinay2,

Sorry, we can't access your account via the community.

For more information on your order, please get in touch with Customer Care.

Thanks

James

[Vinay2]

I’m unable to contact customer care. By whom I could contact for my order then

[James_B]

Hi @Vinay2,

What problems are you having when trying to contact Customer Care?

Thanks

James

[Vinay2]

It’s not connected with 150 number and other number . At least provide me the number 

[James_B]

Hi @Vinay2,

We’re doing everything we can to help our customers and look after the wellbeing of our people during the Coronavirus outbreak.

Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. 

Please be patient while waiting to be connected to an advisor.

Thanks

James

[Vinay2]

It’s showing like unable to connect if I cal

[James_B]

Hi @Vinay2,

Are you calling 150 from your EE phone?

Are you able to call other numbers at the moment?

Thanks

James

[Vinay2]

I have called for 150 but it’s showing that unable to connect 

[James_B]

Hi @Vinay2,

Are you able to call other numbers?

Thanks

James