Order confirmed but no delivery date.

[Sunny11]

I have not received my order or any correspondence from EE. I am unable to track the order and cannot get through to them via phone.

[Vinay2]

Hai, 

     My self vinay Rodda I have ordered iPhone 11 on 20th of this month I got a mail of that order is confirmed and later later I didn’t get any mail or msg of my order. 

[Sunny11]

have you received your order?

[Vinay2]

No I didn’t receive my order 

[Vinay2]

Hai, 

       Can you please provide my order tracking details and delivery information.

[James_B · Accepted solution]

Hi @Sunny11 and @Vinay2,

Welcome to the EE Community. 🙂

DPD will send you a text message with your tracking details as soon as your delivery slot is confirmed.

Thanks

James

[Vinay2]

when we can expect the delivery then can you please say me

[Katie_B]

Good Morning @Vinay2. 

We are unable to provide you with a timescale for your delivery here on the community. 

If you wish to chase this I would recommend giving our customer care team a call. 

As mentioned from @James_B as soon as your order is ready, you will receive further notification. 

Take care, 

Katie 🙂

[Vinay2]

Still I didn’t get any update of my order . Can you please say me the issue of my order. Acutally ordered confirmed and money is  deducted from my account. Please can you please say me the issue.

[James_B]

Hi @Vinay2,

Sorry, we can't access your account via the community.

For more information on your order, please get in touch with Customer Care.

Thanks

James