Order back on track

[Jessh99]

Order was placed - it said order on track then good news your order is coming soon then gave me an estimated date then now back on track - what does this mean?

[Christopher_G]

Hi @Jessh99

Welcome to the community.

What device did you order and when?

Please include the memory size and colour where applicable.

Thanks

Chris

[Laura1995x]

I was given an estimated delivery date and now is saying awaiting confirmation order on track? What dose this mean?

[Katie_B]

Good Afternoon @Laura1995x. 

Welcome to the EE Community. 

What phone did you order?

Katie 🙂

[Laura1995x]

Hi I ordered the s21 in pink with the lowest gb 

[Katie_B]

Thanks for confirming @Laura1995x. 

We’re sorry for the delay, unfortunately, we received fewer handsets from the manufacturer than expected. We are working with Samsung to dispatch your order as soon as possible.

Please see the 'Galaxy S21 series orders' page for more details. 

Katie 🙂