Order accepted but no further email/text, and tracking not working

[Nathan0512]

I ordered a phone on Tuesday and straight away got an email confirmation saying orders on its way but I’ve heard nothing since. When i try to track it, it just says 'Sorry, we can't show your order details right now.'

[mrtjcooper]

thats exactly the same as me, received an order number but when try and track i get the same message, the email isnt very clear on wether im getting the phone or not just states what i ordered, i get the impression im not getting the contract as guess would have heard by now when being delivered, would be nice to be told though

[Nathan0512]

I went instore yesterday and asked, as i hasnt received any fruther information, and they told me a number was reserved for me but couldnt tell me anything further. Its off putting for sure

[mrtjcooper]

thats frustrating, i dont understand why they cant be clearer, hope you hear something soon 

[Nathan0512]

Cheers mate, you too 

[Leanne_T]

Good Afternoon @Nathan0512

Thanks for coming to the community.

What phone have you ordered?

Did you place the order online, over the phone or in store?

Speak soon, Leanne.

[Nathan0512]

Huawei P20 Pro 128GB, Twilight, with Nintendo Switch and I placed the order online, thanks for the reply.

[Leanne_T]

Hi @Nathan0512

No problem at all 🙂

That is a great package, bet you can't wait!

If you give us a call on 150 or if you don't have an EE phone 0800 956 6000. 

Our team will check the order and give you an update.

Let us know how you get on.

Leanne.

[Nathan0512]

I tried phoning but i have to put in my EE phone number, which i dont actually have yet so I cannot continue the phone call.

[Leanne_T]

Hi @Nathan0512

If you call 0800 956 6000 and mobile account

You will be able to speak to us without an EE number 🙂

Thanks, Leanne.