Community Activity

Customer service contact - discrimination against ASD

Good afternoon. I wanted to upgrade a PAYE to monthly contract but the website is so bad I can't find the right package. I was dismayed to find that EE does not provide a customer service email or ChatBot option. How is it possible that I can write t...

Resolved! discovery+Premium?TNT

Good Afternoon,  Having just transferred from BT I seemed to have lost my subscription to Discovery+/TNT, a service that is already paid for. (Probably my fault).However, all and repeated attempts to re-activate have  ended in total failure with the ...

Smart WiFi Plus - pairing issue

Hello,I've recently changed to EE from BT and received a Smart Hub + and Smart WiFi + Extender as part of the deal.  I am after some advice or re-assurance that the Smart WiFi + is working as it's supposed to.EE insists that their app is the best way...

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gwe47 by Contributor
  • 1341 Views
  • 20 replies
  • 5 Helpful

No Internet

They are robbing me, I have no internet, they debited 31 pounds from the 35 pound package plan and I have no internet, I can't make calls, what is happening????? No one helps me with this support, I don't know what to do anymore. 

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Resolved! Multiple e sims

Hello is it possible to change the e sim in your phone to another provider temporarily?travelling abroad and EE roaming charges are way to high! So want to temporarily get a different sim from another provider to use and then switch back to ee on my ...

EE Hold Music - March 25

Hi,I’ve looked at the older posts from last year and can’t find the song I wanted… I was on call earlier today and heard a really good song. Anyone know the EE Hold Music playlist as of today? If it helps I was phoning the Broadband Fault team. thank...

geo637 by Investigator
  • 6 Views
  • 0 replies
  • 0 Helpful

It's been three days and I still haven't received my phone.

Hi, I placed an order for an iPhone 16 Pro Max plan three days ago and since then I have received a confirmation of placing the order, what will be the monthly payment for the phone and sim card and nothing else. Who can I contact to find out if it h...

AlanK30 by Visitor
  • 16 Views
  • 1 replies
  • 0 Helpful