Only getting half the data I should be

[bailey125]

Yesterday I upgraded my contract through the live chat to 160GB there seems to be some issues.

150 shows me that I only have 79.5GB out of 80GB of data.

add-on.ee.co.uk/status shows me that I have 79.5GB out of 80GB of data.

EE App Allowances shows me I have 92.9GB out of 80GB.

and my plan says 5G SIM Plan 24m 160GB £20 Your 5G plan gives you 80GB of data.

I have no extra add-ons other than 100% usage alert.

I contacted EE again today and they had nothing to say other than the other 80GB will be added within 10 days and then quickly ended the chat.

Is this true? The description of my plan seems wrong though. Could there still be an issue? I only have 12 days left before the grace period ends and I'm stuck with the contract.

[Keith2018]

Hi 

It takes 10 days until  you have the right Gigabytes

thanks 

[Xx15]

Ok thanks for your help!!

[Bennn03]

Same problem here, if anyone can help that would be great

thanks, ben

[Jon_K]

Hi @Bennn03.

Welcome to the community.

How much data should you be getting, and how much is it showing in My EE?

Are there any data add-ons showing?

Jon

[Amber82]

Hi @Leanne_T 

I am having the exact same as Shaun happen to me, i have a 160gb plan, but it is only showing that I have 80gb of 5G data?

[James_B]

Hi @Amber82,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care so we can check your plan has been set up correctly.

Thanks

James

[Bennn03]

My plan says I should get 160GB but My EE is showing 80GB. The only Add ons are free underground Wi-Fi and the 100% usage alert

[James_B]

Hi @Bennn03,

Our Customer Care Team will be happy to help with this if you get in touch.

Thanks

James

[John220]

I’ve just upgraded to 160gb today and it is only showing I get 80gb. On my plan when I log in it says I am on the 160gb plan and that I get only 80gb. 

[Christopher_B]

Hi @John220

Welcome to the EE Community 😊

I hope you're well and having a nice Monday, are you up to much? 

Depending on the plan you've taken it may be that half your data is an add-on. To check this could I ask if you have access to your My EE account? 

Thanks

Chris