Only getting half the data I should be

[bailey125]

Yesterday I upgraded my contract through the live chat to 160GB there seems to be some issues.

150 shows me that I only have 79.5GB out of 80GB of data.

add-on.ee.co.uk/status shows me that I have 79.5GB out of 80GB of data.

EE App Allowances shows me I have 92.9GB out of 80GB.

and my plan says 5G SIM Plan 24m 160GB £20 Your 5G plan gives you 80GB of data.

I have no extra add-ons other than 100% usage alert.

I contacted EE again today and they had nothing to say other than the other 80GB will be added within 10 days and then quickly ended the chat.

Is this true? The description of my plan seems wrong though. Could there still be an issue? I only have 12 days left before the grace period ends and I'm stuck with the contract.

[Leanne_T]

Hi there @JM80

Thanks for coming to the community. 

How much data shows if you visit add-on.ee.co.uk when not connected to WiFi? 

Thanks 🙂

Leanne. 

[JM80]

Hi Leanne,

I can only see 80GB showing for my data, nothing in add ons

[Leanne_T]

Hi @JM80

Thanks for coming back to me. 

In this case, please give us a call on 150 our Mobile Care team will be able to check your plan for you and help you with the data 🙂

Let me know how you get on. 

Leanne.

[Keith2018]

Good morning 

I have the same problem. 
The webpage that you provided above is showing 79GB/80Gb while the app shows 82.3GB/80GB

Any advise please ?

thanks 

thanos 

[Leanne_T]

Morning @Keith2018

Thanks for posting on the community. 

If you log into your My EE app and select See my add-ons, do you have any data add-ons showing? 

Is the name of your plan correct within your My EE? 

Thanks 🙂

Leanne. 

[Keith2018]

Hey 

yes everything looks okay abs my program name is the correct one 

I think you need to fix the issues as these are coming from you guys!!  There are more than one problems about this sim plan!! 

thanks 

[Leanne_T]

Hi @Keith2018

Thanks for checking. 

Please give us a call on 150, our Mobile Care team will get your data looked into for you. 

Thanks 🙂

Leanne. 

[Xx15]

Hi, 
I have the exact same problem, I shows that I only have 80gb on add-on.ee.co.uk. Could you provide some support?

[James_B]

Hi @Xx15,

Welcome to the EE Community. 🙂

Does My EE display your correct data allowance?

James

[Xx15]

No. It shows 78.1 out of 80gb.