Only getting half the data I should be

[bailey125]

Yesterday I upgraded my contract through the live chat to 160GB there seems to be some issues.

150 shows me that I only have 79.5GB out of 80GB of data.

add-on.ee.co.uk/status shows me that I have 79.5GB out of 80GB of data.

EE App Allowances shows me I have 92.9GB out of 80GB.

and my plan says 5G SIM Plan 24m 160GB £20 Your 5G plan gives you 80GB of data.

I have no extra add-ons other than 100% usage alert.

I contacted EE again today and they had nothing to say other than the other 80GB will be added within 10 days and then quickly ended the chat.

Is this true? The description of my plan seems wrong though. Could there still be an issue? I only have 12 days left before the grace period ends and I'm stuck with the contract.

[Leanne_T · Accepted solution]

Hi @bailey125

Thanks for coming to the community. 

I would like to help you get this looked into, to do this I've sent you a private message for some extra details 🙂

Speak soon.

Leanne. 

[SHAUN52]

Hi I have same problem can you help ? 
thanks Shaun 

[Leanne_T]

Morning @SHAUN52

Thanks for coming to the community. 

Which plan did you select when you upgraded or took out a new contract? 

How much data is showing if you visit add-on.ee.co.uk?

Speak soon 🙂

Leanne. 

[SHAUN52]

Hi I took £20 for 160gb of 5G but it’s only showing 80 in my ee 

[SHAUN52]

Oh is it 80 at full speed then 80 at a reduced speed ? 

[Leanne_T]

Thanks @SHAUN52

Do you have 80GB showing if you visit add-on.ee.co.uk, when not connected to WiFi?

Leanne.

[SHAUN52]

Yes

[Leanne_T]

Thanks @SHAUN52

In this case your plan will need to be looked into for you, I've sent you a private message for some extra details 🙂

Speak soon. 

Leanne.

[JM80]

Hi,

I signed up to the £20 sim on Saturday for 160GB.  In my EE it says 160GB 24M contract but data allowance is only showing 80GB