Online ordering problem

[Jasperhound]

Hi, I have been trying multiple times to place an order online and keep getting this message on the payment page:

Sorry, there has been a problem processing this request.

I have tried using different browsers, laptop and mobile but always the same message.

Is it a problem with the site or my info?

[Leanne_T]

Hi @Jasperhound

Thanks for posting on the community.

Could you let me know what you are trying to order, is this an upgrade?

Do you get an error message?

Hope to speak to you soon.

Leanne.