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Rubbish website and app

Aimeelangham
Visitor

Why can i hardly ever log into my accounts online or in my app? Its so frustrating!  I have my account which is a contract and 2 accounts for my husband and son which payg. Iv been trying for over 30 minutes to try and top up my husbands phone but it just keeps saying sorry theres a problem we are trying to fix it. I get this almost every time i try to log in. For a big company you should have way better access to our accounts! 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Aimeelangham   Call customer services and request that they reset your online account.   I have no issues with the App or using a web browser to access my account.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.