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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 3048 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 16446 Views
  • 51 replies
  • 65 Helpful

Delivery

Hi I specifically signalled and have email confirmation for my delivery to be delivered at my new address. However you have failed to do this and delivered it to my old address where they have signed for it and collected it. I’ve been over to find ou...

Aaron110 by Visitor
  • 496 Views
  • 1 replies
  • 0 Helpful

DPD delivery

Despite telling DPD I can't sign for my new phone because I am self isolating they have refused to leave in my "safe place" without a signature. The phone has now been returned to EE.  The new phone is needed to replace my current phone which I have ...

Resolved! Still no upgrade arrival

Still had no delivery text from dpd ...it was supposed to be here on Friday and it’s now Wednesday... I called EE to be told I need to contact dpd,  it without a dpd reference they can’t help so told me to call EE again. Might just cancel it. I don’t...

Rwitherfo by Investigator
  • 1899 Views
  • 7 replies
  • 1 Helpful

SIM Not received

I signed up for a new EE contract 7 days ago, but have yet to receive the SIM. I appreciate the troubled times we are living through right now, but have no way of contacting EE to let them know.I know that my account has been set up, because I've jus...

R2010H by Explorer
  • 503 Views
  • 2 replies
  • 0 Helpful

Where is my order

Hi There, I ordered an xbox to add to my plan yesterday do you know when I should receive an update. It stated online that they were in stock but other than ordering I have had no correspondence. 

Awaiting delivery confirmation

Hi I ordered the Samsung s20 ultra in grey, paid the upfront price and got an order successful email, and then a tracking number. When I check the online tracking it says awaiting delivery date confirmation. Its been days now, is there a problem with...

Gru88 by Visitor
  • 548 Views
  • 1 replies
  • 0 Helpful

Online ordering problem

Hi, I have been trying multiple times to place an order online and keep getting this message on the payment page: Sorry, there has been a problem processing this request. I have tried using different browsers, laptop and mobile but always the same me...

Order Delivered to Wrong Address

Hi there, I ordered a new phone yesterday, due to arrive today, as my current one stopped being able to make or receive calls. This is a time sensitive order As I use my personal phone for work purposes. My billing and delivery addresses are separate...

Dom78 by Visitor
  • 2727 Views
  • 4 replies
  • 0 Helpful

Apple Watch

Hi, I ordered an Apple Watch last Sunday, I had received an email following the confirmation order and it said the watch would be delivered the next working day. I still haven’t received any more information from EE or DPD. Can you please confirm whe...

How to clean your phone

Want to clean your mobile but not sure how to do it safely? Here are our top tips on how to wash your phone:   Make sure that your phone is not plugged in and is turned off before you clean it   Don't use household cleaning products, solvents, alcoho...

Sorcha by Former EE Community Manager
  • 1875 Views
  • 0 replies
  • 0 Helpful