Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2660 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15588 Views
  • 51 replies
  • 65 Helpful

Apple Watch

Hi, I ordered an Apple Watch last Sunday, I had received an email following the confirmation order and it said the watch would be delivered the next working day. I still haven’t received any more information from EE or DPD. Can you please confirm whe...

How to clean your phone

Want to clean your mobile but not sure how to do it safely? Here are our top tips on how to wash your phone:   Make sure that your phone is not plugged in and is turned off before you clean it   Don't use household cleaning products, solvents, alcoho...

Sorcha by Former EE Community Manager
  • 1823 Views
  • 0 replies
  • 0 Helpful

Upgrade not received

I know it’s hectic at the moment with everything that’s going on so I understand delays just don’t know who to contact anymore ... called EE who said dpd have my order but I called dpd who said without a 14 digit reference they can’t do anything... I...

Rwitherfo by Investigator
  • 450 Views
  • 3 replies
  • 1 Helpful

Waiting for my iPad upgrade/no contact

Helloso I ordered my upgrade for my iPad on Friday through the lice chat on the website. They told me it would be with me by Monday (yesterday)it’s not Tuesday and I haven’t received it, nor have I had any text/email saying when it will be sent or an...

S20 ultra preorder

Hi guys. I ordered my Samsung S20 Ultra on the 3rd of March. I ordered it to store and now unfortunately stores are closed. The phone I’m currently using is old and on the blink and could really do with the phone. I understand these hard times can be...

GxXSe by Visitor
  • 614 Views
  • 1 replies
  • 0 Helpful

No delivery confirmation on new upgrade

Hi,I paid for and ordered a new phone on Sunday, I have received order confirmation but have not received any update telling me when my handset will be delivered. Could you advise on what I should do next?

online purchase through the website

Good morning, I would like to inform you of a purchase that was made on the website on Friday for an iPhone 11 pro Silver 256 gb with a mobile plan and until today I have not received a response from the tracking code. The order reference number is x...

Lilica by Contributor
  • 472 Views
  • 1 replies
  • 0 Helpful

Ordered my upgrade in store can i change to a delivery instead

Hi hope someone could shed some light on my post I ordered the s20 in branch on the release day and the store said it would be a few days I understand that what is going on with coronavirus and as the stores are now closed for the time being I was ju...

Karl36 by Explorer
  • 526 Views
  • 2 replies
  • 1 Helpful

Upgrade

Hi ! Trying to upgrade phone as massively overdue one but won’t let me online and I don’t want to phone up and be stuck on the phone forever ! Any help ?cheers mark 

Mark92 by Investigator
  • 510 Views
  • 1 replies
  • 1 Helpful

Re: What is the email address for EE U.K.

Hello,    I want to know if my order has been placed or not. my name is Pragathy. I ordered a Huawei Y7 (2019) mobile phone. address- xxxxxxxxxxxxx I entered my bank details and pressed confirm but after that, the page was directed to the home page. ...