Number change

Fee1990
Visitor

‎06-11-2021 08:37 AM

Hiya I've recently upgraded mine and my partner phone, he asked for his number to change, which we did. But I have noticed his old number comes through when he texts back? 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎06-11-2021 09:24 AM

@Fee1990  What device are they using ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Christopher_G
EE Community Support Team

‎06-11-2021 10:42 AM

Hi @Fee1990

 

Welcome to the community and thanks for upgrading.

 

Are you just changing to a new random number? 

 

Chris

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