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Charged £1.12 for (2) pictures sent from my WIFI ???

Sharon531
Explorer

‎06-11-2021 10:43 AM

Hi,

 

Can someone please explain to my why EE have charged me the above amount when

( 1 ).   The Pictures were NOT delivered ??

( 2).    I sent the pictures from my home address using WIFI ??

 

Thanks in advance,

 

Regards,

 

Sharon

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎06-11-2021 10:49 AM

@Sharon531  If these where sent as an MMS then you are still charged.   Using the WiFi calling service that also allows text/MMS to be sent are still MMS, using Wi-Fi as a signal source doesn’t get you out of charges.   It’s only a connection to give you a usable signal.     The pictures might not have been received “yet” as no form of messaging is guaranteed to be instant. 

bristolian
EE Community Star
EE Community Star

‎06-11-2021 10:51 AM

Hi @Sharon531 

 

Welcome to the EE community

 

Whether you were connected to the mobile network or a WiFi router is immaterial for charging purposes - what matters is how these messages were sent.

 

If you sent these pictures using an app-based method such as WhatsApp, Messenger or suchlike, then these are sent from your phone as data - and charged accordingly.

 

If they were sent using the messaging-app and appear in your "stock" message history, then they were sent using MMS and would be chargeable.

 

Just as with voice calls placed over WiFi-calling instead of the mobile network - the type of connection your phone is using at the time makes no difference to the charging, which is based entirely on what you do.