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Unlimited Wifi addon

Slaeverus
Visitor

‎28-09-2021 05:47 AM

I recently got a £20 unlimited WiFi addon via the ee app and I've been charged £50 instead, I dont understand because I'm only using it to hotspot my ps5. Can anyone help make things clear or fix this problem as I'm not paying more than what I signed up for because its false advertisement otherwise?

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎28-09-2021 06:46 AM

Hi @Slaeverus 

 

If you were charged the wrong price then you need to call EE CS on 150 to discuss this issue further. There is no account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.