Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Blacklisted phone

pauljcarr1967
Established Contributor
Established Contributor

‎27-09-2021 10:33 PM

Hi all,

 

I have a SIM only contract from EE, and recently bought an iPhone 12 Pro Max on Facebook Marketplace. The phone was fine for a few days but lost signal and showed up as blacklisted by EE. I contacted the seller who initially responded and undertook to resolve the issue. Then they stopped responding.

 

I pretty much know I have been conned here but would like to report the issue to EE so that they can reduce the risk of the seller claiming on insurance. I have tried to report this to EE, not to get the blacklist lifted which I acknowledge won't happen for me, but to stop the scam proceeding. However, anyone I have spoken to on live chat does not appear to understand what I am trying to do.

 

Does anyone have any advice on how I should report this to EE?

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎28-09-2021 12:46 AM

As EE has blacklisted it it is already aware of it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Northerner
EE Community Star
EE Community Star

‎28-09-2021 06:56 AM

Hi @pauljcarr1967 

 

You need to report this to the police not EE as you're a victim of crime. 

 

Informing EE is pointless as they are just the mobile carrier. The criminal will have phone insurance elsewhere so EE cannot do anything.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.