No sign of my XBox

DrB
Valued Contributor
Valued Contributor

‎18-12-2021 11:32 AM

Hello -- I renewed my contract on Black Friday and accepted the offer of an XBox.  This for a Pixel 6.  I was told that I would receive a text message after 14 days of the new contract.  That date has now passed and still no sign of the text.

The Retentions contact I had has now stopped responding via email - very disappointing as I brought him an additional 3 renewals from my family on the same day.

Can someone please assist?

Thank you in advance!

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3 REPLIES 3
Leanne_T
EE Community Support Team

‎18-12-2021 11:39 AM

Hi there @DrB

 

Thanks for coming back to the community. 

 

Did you make a £30 upfront payment? 

 

Also, which plan do you have? 

 

Thanks 🙂

 

Leanne.

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DrB
Valued Contributor
Valued Contributor
In response to Leanne_T

‎18-12-2021 11:53 AM - edited ‎18-12-2021 11:54 AM

Firstly, thanks Leanne for this quick reply!

Yes, I did pay the £30 upfront.

My plan is the SmartPlan 40Gb.

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Leanne_T
EE Community Support Team
In response to DrB

‎18-12-2021 01:24 PM

Hi @DrB

 

Thanks for coming back to me. 

 

I have sent you a private message for some extra details. 

 

Speak soon.

 

Leanne. 

 

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