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No order update

Kerry999
Visitor

‎25-04-2020 12:00 PM

I upgraded online Tuesday 21st, received order confirmation, but no updates since.

Order tracking is unavailable online and can't get through on phone

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎25-04-2020 02:51 PM

Hi @Kerry999 

 

You need to speak to EE CS on 150. There is no account access on these forums.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
0 Helpful
Alex_S
EE Employee

‎26-04-2020 01:09 PM

Hi @Kerry999,

 

Welcome to the EE Community 🙂

 

If you have already received your order confirmation from us, the next thing you will receive is a text form DPD. This will be sent the day before your delivery is due to be with you.

 

If you can let me know the phone your ordered including the colour and size variant, I can check the stock levels and estimated delivery time for you.

 

 

Alex 🙂

0 Helpful