Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2661 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15588 Views
  • 51 replies
  • 65 Helpful

No delivery date

Hello, I'm just wondering if you could help I placed an order for a contract phone on Wednesday morning and it said it was due to come within 2 working days. I haven't had any word back as of yet and I have tried my tracking number and it is not work...

AJC95 by Visitor
  • 550 Views
  • 2 replies
  • 0 Helpful

Not renewing a contract

I’ve been ringing EE since the beginning of April trying to tell them I do not want to renew the contract on my Apple Watch as I haven’t used it for months but unfortunately with everything going on I can’t get through now it’s less than 30 days till...

Netgear Malfunction

My Netgear device constantly turns itself off and then back on throughout the day. How can I fix it?

New SIM only order has not arrived

I ordered a new SIM for a new number last week. 7 days later still not arrived. There's no tracking. How do I find out where my item is and if it will be delivered or if it has been lost?

No order update

I upgraded online Tuesday 21st, received order confirmation, but no updates since.Order tracking is unavailable online and can't get through on phone

Kerry999 by Visitor
  • 445 Views
  • 2 replies
  • 0 Helpful

Pixel 2 fingerprint and pin issue

Hi, when trying to wake up my phone the fingerprint is not being recognised so then I try my pin.  It then either won't recognise that I have entered the pin or says "wrong pin".  I have tried to swap from a pin to a pattern but same issue.  Some day...

Phone not received despite payment and promised delivery slot given

I ordered a new phone and paid for it. My email said it should have arrived yesterday between 16:00 and 18:00 and I ensured I was around for the delivery slot. Nothing. The delivery company (Enjoy) has no record of it and the ee website is telling me...

DickonL by Investigator
  • 655 Views
  • 5 replies
  • 0 Helpful

Missing Order

Pair of Powerbeats headphones ordered last weekend (18th/19th April) with confirmation emails received straight away. Still no order received a week later. No options on the app or website for an order update and the wait to speak to customer service...

Iphone xr or xs or 11

Firstly i would likemto know which iphone is the best. and also, why is ee so expensive? i have been a loyal customer for 6 years+. i am looking for one of these iphones with unlimited calls and texts, eu roaming and 30gb data. but they are quoting £...