Pixel 2 fingerprint and pin issue

[Badpianoplayer]

Hi, when trying to wake up my phone the fingerprint is not being recognised so then I try my pin.  It then either won't recognise that I have entered the pin or says "wrong pin".  I have tried to swap from a pin to a pattern but same issue.  Some days I have to restart the phone up to 12 times before it lets me in so now I have no fingerprint sign in which has disabled many features.  Any views on if this can be fixed or is it dead?

[James_B]

Hi @Badpianoplayer,

Welcome to the EE Community. 🙂

Have you tried removing then re-adding your fingerprints?

Thanks

James

[Badpianoplayer]

Yes but now it won't let me re add my fingerprints because it's unable to accept the backup of pin or pattern etc

[James_B]

Hi @Badpianoplayer,

Are you locked out of your phone completely?

Thanks

James

[Badpianoplayer]

No as I disabled all of the log in security ie phone is completely unlocked all the time

[Christopher_G]

It may be worth backing up your phone and restoring it to factory settings, @Badpianoplayer.

Chris