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24-04-2020 12:21 PM
Hi, when trying to wake up my phone the fingerprint is not being recognised so then I try my pin. It then either won't recognise that I have entered the pin or says "wrong pin". I have tried to swap from a pin to a pattern but same issue. Some days I have to restart the phone up to 12 times before it lets me in so now I have no fingerprint sign in which has disabled many features. Any views on if this can be fixed or is it dead?
25-04-2020 10:37 AM
Hi @Badpianoplayer,
Welcome to the EE Community. 🙂
Have you tried removing then re-adding your fingerprints?
Thanks
James
25-04-2020 11:36 AM
25-04-2020 11:41 AM
25-04-2020 11:46 AM
26-04-2020 01:06 PM