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Pixel 2 fingerprint and pin issue

Badpianoplayer
Explorer

Hi, when trying to wake up my phone the fingerprint is not being recognised so then I try my pin.  It then either won't recognise that I have entered the pin or says "wrong pin".  I have tried to swap from a pin to a pattern but same issue.  Some days I have to restart the phone up to 12 times before it lets me in so now I have no fingerprint sign in which has disabled many features.  Any views on if this can be fixed or is it dead?

5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

Hi @Badpianoplayer,

 

Welcome to the EE Community. 🙂

 

Have you tried removing then re-adding your fingerprints?

 

Thanks

 

James

Badpianoplayer
Explorer
Yes but now it won't let me re add my fingerprints because it's unable to accept the backup of pin or pattern etc
James_B
EE Community Manager
EE Community Manager

Hi @Badpianoplayer,

 

Are you locked out of your phone completely?

 

Thanks

 

James

No as I disabled all of the log in security ie phone is completely unlocked all the time
Christopher_G
EE Community Support Team

It may be worth backing up your phone and restoring it to factory settings, @Badpianoplayer.

 

Chris