No mobile data service

[SkyeBlue92]

Hi

I keep getting an alert through every few minutes saying  "No mobile data service temporarily turned off by operator for sim 1". Phone says i have no data My EE account says I have plenty.

I have turn  my data off but i'm still getting the alert through. I've switched everything off and on refreshed everything. Gifted myself more data from another device and that also didn't work. Switched of my phone data warning to see if that did anything, I have 31 GB data and i normally never go anywhere near over the limit and EE says I haven't. I checked all updates on my phone to see if it's a software issue but no luck. I've check my area coverage and that doesn't seem to be the issue either. Ran out of ideas...

Any Help is appreciated - Rachel 

[bristolian]

Hi @SkyeBlue92 

What phone are you using?

[SkyeBlue92]

Hi @bristolian  yea sorry it is a Samsung Galaxy S10

[Katie_B]

Hello @SkyeBlue92. 

Thanks for confirming. 

Does this happen in all locations?

Katie 🙂

[SkyeBlue92]

Hi @Katie_B 

Yea seems so couldn't make calls either said no service but showing 3 bars. I am getting texts but it seems to take awhile. Don't think anyone else in my area is having any issues.

Thanks Rachel

[Katie_B]

Thanks for getting back to me @SkyeBlue92. 

Have you been able to report this to our technical care team?

Katie 🙂

[SkyeBlue92]

@Katie_B 

Hi no i haven't wasn't sure what to do as not sure if it's a network issue or if its something to do with the phone as it system updated recently. My data was working yesterday morning but now  "not registered on network" appears when i try to make calls.

[SkyeBlue92]

Don't know what happened but can now make calls. Assuming its been an area coverage issue.

Thanks 

[Leanne_T]

Thanks for coming back and letting us know @SkyeBlue92

Have a lovely day 🙂

Leanne.