Apple upgrade

[Samfa]

Hi I am eligible to upgrade but when I am looking online or on the app to find out the costs etc I get this message 

Sorry Sam, it looks like there are no suitable plans available for this device right now.

[Jon_K]

Hi @Samfa.

Welcome to the community.

Can you try using another browser and see if you still get the same message?

If you do, I'd recommend getting in touch with our Customer Care team so they can check your account.

Jon