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Apple Watch not working for new customers

Kurt101
Contributor
Contributor

‎26-09-2021 05:05 PM

Only just joined EE. Got my iPhone 13 pro max and Apple Watch on Friday. Can’t set up Moblie data on watch all I get is Your EE account is not eligible to enable mobile data on your Apple Watch.

Phoned 150 to be told after running though options, that there is a problem with Apple watches and new customers. Is there any idea how long it will take to sort out. 

0 Helpful
6 REPLIES 6
Blutac318
Visitor

‎26-09-2021 06:38 PM

Not sure, but it’s a problem for previous Apple Watch users whose eSIM was deleted, too.

0 Helpful
Jon_K
Former EE Employee

‎27-09-2021 08:15 AM

Hi @Kurt101.

 

Did our Customer Care team if they would be back in touch with you about this?

 

They would be the best team to speak to about a timescale in this.

 

Jon

0 Helpful
Kurt101
Contributor
Contributor
In response to Jon_K

‎27-09-2021 09:06 AM

They have said that they can’t give a time scale and hoped it would be “soon” and to call back in a week if still not sorted. 

0 Helpful
Jon_K
Former EE Employee
In response to Kurt101

‎27-09-2021 11:11 AM

Thanks @Kurt101.

 

Keep us updated and let us know how you get on.

 

Jon

0 Helpful
Kurt101
Contributor
Contributor
In response to Jon_K

‎29-09-2021 09:46 PM

Mine is now working and it looks like whatever the problem was it is now sorted 

0 Helpful
Leanne_T
EE Community Support Team
In response to Kurt101

‎30-09-2021 07:38 AM

Thanks for coming back and letting us know @Kurt101

0 Helpful