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No internet outside

Joanna8712
Contributor
Contributor

‎25-03-2021 04:19 PM

Hi all. I've changed to EE 1st of March. I received new sim and I transferred my number from another brand. I have pay as you go with 4G data and iPhone XR. Unfortunately when I am living my house I have no internet (no Google, no WhatsApp etc). I can call. I have software updated, I reset network settings but still same problem. Phone is showing all the time 4G and is no network problem in my area - I checked.  Does anyone has same problem? Or can help? I don't want to keep paying for something what is not working. 

0 Helpful
12 REPLIES 12
Joanna8712
Contributor
Contributor
In response to Jon_K

‎26-03-2021 01:47 PM

I was doing daily - great outdoors and good indoor. 
Today was working when I was one hour in the park but is first day when was like that without making reset. Will see tomorrow.

0 Helpful
Jon_K
Former EE Employee
In response to Joanna8712

‎26-03-2021 02:18 PM

Thanks @Joanna8712.

 

Let us know if the problem returns.

 

Jon

0 Helpful
Joanna8712
Contributor
Contributor
In response to Jon_K

‎26-03-2021 02:22 PM

Thank you 🙏 

0 Helpful