No deliver....

[Sprigan]

Ordered addon Nintendo switch a week ago, hand haven’t got anything since except first email, where is it ????? 

[Sprigan]

Just checked my bill and it’s already on the bill, don’t expect me to pay for something I haven’t received!!!!!

[Sprigan]

Still waiing for a response on this ??!?!?!!! 

[Sprigan]

I need reply on this!!!!!!

[James_B]

Hi @Sprigan,

Welcome to the EE Community. 🙂

If your add to plan item is now showing on your bill, it means it must be on its way to you.

You should receive tracking information from the courier soon.

Thanks

James

[Sprigan]

It’s been a week, still no sign, tracking doesn’t work on EE nor DPD.... 

[James_B]

Hi @Sprigan,

Have you had confirmation that your parcel is with DPD?

Thanks

James

[Sprigan]

Hi, no had nothing from DPD, only first email from EE saying that my parcel is on the way to store ( ordered to my local Argos store) that was week ago...

[James_B · Accepted solution]

Hi @Sprigan,

I'd recommend contacting our Customer Care Team so we can double check your order has been dispatched.

They'll be happy to help.

James

[Sprigan]

And what would be the best way to do it? Number 150 have many options but not what I need... any email ?