Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

No Sim Showing

rosewinter4
Visitor

‎10-04-2021 07:27 AM

Hello. I currently live in China and have an EE U.K. phone number. The number was last used at the beginning of October, when I first arrived in China, but I am continuing to pay the contract monthly for this SIM as I wanted to keep the number. I have just tried to use the SIM for the first time since October and when I put it into my spare iPhone it says No Sim. Please can someone advise me as to why it is not registering that the sim has been inserted? Thank you. 

0 Helpful
3 REPLIES 3
Leanne_T
EE Community Support Team

‎10-04-2021 08:16 AM - edited ‎10-04-2021 08:16 AM

Hi @rosewinter4

 

Thanks for coming to the community.

 

Is the iPhone unlocked or an EE phone? 

 

Does the SIM work in any other phone? if you have been able to try this? 

 

Speak soon 🙂

 

Leanne.

0 Helpful
Chris_B
Grand Master
Grand Master
In response to Leanne_T

‎10-04-2021 09:24 AM

@rosewinter4  does that phone work with other Sim cards ?  Have you put the EE Sim card in that device the correct way round ?  Providing your paying your contract there is no reason why that Sim card will not work in that device unless it is broken or the device has a fault or the sim is the wrong way in the device.  

XRaySpeX
Grand Master
Grand Master

‎10-04-2021 09:49 AM

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful