No Mobile Data and unable to send text messages after switch
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31-03-2021 11:43 PM
Hi All,
Today in the morning my switch to EE has been succesfully completed.
Before my old number was transferred, my new EE card worked as it should: SMS + Mobile Data.
Since switch completed, I can't reply to any text messages (I receive them without an issue) and what is more annoying - can't use Mobile Data at all.
I reset network settings, I spent an hour with consulant, I asked for call back as can't spend all day at work trying to sort the problem, but nobody get back to me...
I placed my EE card into 2 other devices - no Mobile Data .
I put 2 different cards from other providers into my new phone - no problem with Internet.
Any thoughts?
Thank you very much for any assistance in advance
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07-04-2021 02:32 PM
Thanks for the welcome. The other SIM is completely disconnected - it shows emergency calls only, so there's definitely no chance of any service on that old SIM. I have restarted the phone a few times just to see if there is any change, but so far nothing at all.
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07-04-2021 02:35 PM
Is your phone on contract or pay as you go, @DGH69?
Chris
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07-04-2021 02:35 PM
PAYG - wanted to try the network out before deciding whether or not to go for a contract.
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07-04-2021 02:41 PM
OK thanks, @DGH69. 🙂
If you try to text BALANCE to 150 from the EE SIM, does it go through? If so, what does the reply say?
Chris
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07-04-2021 02:49 PM
I can't text to 150 or any number - it just comes up saying 'failed to send'. I have credit left - unlimited texts - only topped up on Saturday and haven't used the SIM much as was waiting for my PAC code to move the number over.
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07-04-2021 03:11 PM
@DGH69 : For sending texts, check your phone's Messaging app has the Message Centre no. setting for EE as +447958879879.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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07-04-2021 03:19 PM
The message centre number is correct yes
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07-04-2021 03:52 PM
Thanks for checking @DGH69
Can you make calls?
What happens when you try and connect to data or use any apps?
Thanks 🙂
Leanne.

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