it was supposed to be delivered on Monday - got a text from EE with DPD UK tracking on Saturday confirming that the phone would be delivered on Monday so my partner waited in all day for it. Of course it didn't come and I spent Tuesday morning on the phone to DPD who said they had had no updates in 48 hours and I needed to contact the sender (and were extremely rude besides) so I then spent an age waiting to speak to someone at EE - they had no updates either but changed my address to the post office since it was no longer possible to have it delivered to the original address. shortly thereafter got a text from DPD Ireland saying they had my parcel and it would be delivered on Tues afternoon - when there was no one available to take delivery - so DPD apparently cant track a parcel within their own organisation, or even record that its been passed on. when i tried to change the delivery to a pick-up point it would not allow me to select either my local DPD centre (fairly useless as it shuts at 6pm so getting there after work is fairly tight, but its only 4 miles away) or a post office - possibly DPD Ireland cant select post offices in the UK? the agent at customer services seemed fairly confused as to why the option wasn't available either though. it would seem sensible not to pass parcels for delivery to UK addresses to DPD Ireland. but then I've yet to have any interaction with any branch of DPD that has been anything other than a trial. i have no idea why they are still in business or why EE insists on using them.
i have now arranged delivery to a pick up point near my place of work (this was arranged via the app late on Tuesday pm), however I have had no updates since to state that the parcel has been taken there or that its ready for collection. as I'm at a course in another city on Friday and then wont be back in the office until Tuesday i suspect i wont get my phone until the 7th of December - 8 days after delivery was scheduled. Sorry for the delay only goes so far, the whole process has taken up a LOT of my time, not to mention my partner waiting in all day on his day off for something that wasn't coming. Its just not good enough. In the meantime I've received messages from EE stating that my warranty on the current phone is no longer valid because I've taken out a new contract (and the new pone should have been delivered 3 days ago). I sort of wish I had just gone elsewhere for a new contract now.
