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Already registered my account in EE but can not transfer my old number

Ivy98
Visitor

‎23-11-2021 10:05 AM

Actually i already registered my EE account a couple days ago, and i want keep my old number with me, so i filled the form of tranfering, but i received the text from 150 and told me that my request is not successful because im not registered and i need call 150 to register, then i called 150, the same result appeared, a text message from 150 told me that i need register first for transfering my old number to EE.

 

So what should i do now? It is quit urgent for me thanks a lot to help

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎23-11-2021 01:09 PM

Hi @Ivy98

 

Welcome to the community.

 

Is it a contract SIM card or pay as you go? Are you transferring your number form another network?


Chris

0 Helpful
Betegeo
Visitor
In response to Christopher_G

‎02-12-2021 01:16 PM

Hi, same issue here, I am trying to port my mobile number from a different network to EE on a pay-as-you-go SIM, but I got this message from 150 to register my account. I could not find any further account registration on 150 and I must mention I topped up already on My EE. Can you please advise.

0 Helpful
James_B
EE Community Support Team
In response to Betegeo

‎02-12-2021 01:20 PM

Hi @Betegeo,

 

Welcome to the EE Community. 🙂

 

Our Customer Care Team will be happy to complete the registration of your account if you get in touch.

 

James

0 Helpful