phone has switched off despite charge

[preeti_puligari]

my phone has completely switched off Samsung A7. unable to switch it back on despite putting it on charge

[Jon_K · Accepted solution]

Hi @preeti_puligari.

Welcome to the community.

Can you try a soft reset of the phone?

This is done by pressing and holding both the volume down key and the power button at the same time for ten seconds.

Jon

[preeti_puligari]

Many thanks Jon, this has worked really well! 

[Jon_K]

That's great, thanks for letting us know, @Preeti_piligari 🙂