Nit a trade in!!

[CherieD]

Hi.. i recently upgraded.. my first order was a trade in but got stuck/lost/ put on hold for some reason.. so we had to cancel it and do a whole new order which was *not* a trade in, the agent was even looking at sim only plans for me because i was thinking about giving my old phone to one of the kids...

ive since received an email and a text saying that my trade in returns pack is on the way.. and im really confused now, so i started a chat and The agent i spoke to last week confirmed that my latest order/plan was *not* a trade in and that she couldnt understand the messages unless it was an automated thing still in the system from the previous order. I have contacted the returns department with the details she gave me but with no replies and have now received a final notice with a threat of a 650£ charge... 

[Christopher_B]

Hi @CherieD

I hope you're well and having a nice weekend, are you up to much or just having a chilled one. 

It does sound like the messages are a based on your original order. As this was cancelled you don't need to worry you won't be charged. 

Thanks 

Chris