New sim no service

[MaryL2]

I’ve upgraded my phone and received a new SIM card. It won’t activate so I rang EE. They put me on hold while they ‘fixed’ it but it didn’t work. now my old phone has no signal either. I can’t ring anyone to get it fixed and can’t contact EE any other way. I’m so frustrated 

[bristolian]

Hi @MaryL2 

Welcome to EE community

A replacement SIM is often supplied with new phones incase there's a problem with your existing one or it doesn't fit - but if your existing SIM fitted your new phone and was functioning, you could have just used it.

That said - there is no account access on this public forum, but you can call EE C/S from any other phone using 0800 0798586.

[MaryL2]

Why don’t they tell you that you can just use your old sim?

[Leanne_T]

Hi there @MaryL2

Thanks for posting. 

I am sorry to hear this, do you have an error message when you use the new SIM card in your phone? 

Leanne.