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Unable to track my delivery.

Fluffy72
Visitor

‎30-09-2021 09:17 AM

Hi, 

I ordered a samsung S21 as an upgrade on 28th September. I received a confirmation email the same day saying that the approx date of delivery was yesterday.  I haven't received an order number from EE but I have received a text saying i have to send my old phone back by a certain date but no replacement phone and no other communication since.  Can someone help me to find out if I have actually got an order arriving?

Thank you. 

0 Helpful
1 REPLY 1
Leanne_T
EE Community Support Team

‎30-09-2021 10:48 AM

Hi @Fluffy72

 

Thanks for coming to the community. 

 

Do you have an order number on the confirmation email? 

 

If not, please give us a call on 150. The team can help you with your order number to track your phone. 

 

Leanne 🙂

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