New router not powering on
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15-12-2021 10:32 PM
Hi, I today received a new router. Unplugged my old black one and plugged in the new white on but it isn't powering on and has no lights. Am I missing something here? Old one back on and working again.
Faulty hardware?
Thanks in advance.
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15-12-2021 10:55 PM - edited 15-12-2021 11:03 PM
- Try using old power supply with new router. If works -> Faulty power supply.
- Try using new power supply with old router. If works -> Faulty router.
Why have you been sent a new router? Is it cuz you have upgraded your BB package? If so, from what to what? In some situations you may find the old router more suitable.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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16-12-2021 12:03 AM
Hi @Emuzz9 ,
Does the new router have a power switch on it or a reset button?
Have you followed the instructions for powering on the device and are you certain that electricity is being supplied? (For example that the adapter gets a little warmer as a minimum as a cold adapter usually means it's not functioning.)
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
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16-12-2021 07:53 AM
It was the adapter. Sorted now.
Thank you
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16-12-2021 12:31 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
