New pay as you go packs

[Katie_B]

We’ve launched brand new pay as you go packs. These are jam-packed with more minutes and data than ever before, making them even better value for our customers.

Our packs last for up to 30 days and pay as you go customers benefit from:

Name	Allowance
£10 Pack	4GB data, 100 minutes, unlimited texts
£15 Pack	8GB data, unlimited mins, unlimited texts
£20 Pack	15GB data, unlimited minutes, unlimited texts
£25 Pack	30GB data, unlimited minutes, unlimited texts
£30 Pack	60GB data, unlimited minutes, unlimited texts

 

Talk focused packs

Name	Allowance
£1 Talk Pack	10MB, 100 minutes, 200 texts
£10 Talk Pack	2GB, 400 minutes, unlimited texts

 

 

Can I renew my existing pack?

You can renew your existing pack, if you’d prefer, by continuing your agreed card payments or topping up the correct amount. You can do this if you’re within your 90 day repurchase period.

If your 90 day repurchase period has ended, you’ll be able to buy one of our new packs.
You can find out more about how our pay as you go packs work on our Help pages.

[LoGro]

I tried to call. Lines down. I need the unlimited data for my ipad but it isn't clear they send me a new SIM or just swap my account to pay monthly. This is very stressful....

[LoGro]

I can't buy anything from the ipad in the app. 

[James_B]

Hi @LoGro,

Do you already have a pay as you go SIM in your iPad?

Do you also have a phone with EE? If yes, is it on pay as you go or pay monthly?

Thanks

James

[LoGro]

Hi James

I switched my iphone to monthly a few months ago but can't build a hotspot to my laptop and firm. Only with ipad. On the ipad I buy data as I go. Doublespeed 4G for £30. What I need is unlimited data pay monthly in my iPad. Yes, I have a Pay as you go SIM in my iPad.

[Katie_B]

Thanks for confirming this @LoGro. 

I would recommend giving us a call or speaking with our online sales team via the live chat option. 

The team will be able to provide you all available options for pay monthly SIMs for your tablet. 

Katie 🙂

[ElvishQueen16]

Hi, I need to renew my VIP £15 pack before it is due to renew but on texting 150 it is asking I buy 1 of you're new packs. Do I have to change to a new pack or can I still renew my VIP pack and continue using it? If I can renew, how do I do it as I've had to buy an add on to keep going. 

[Katie_B]

Good Afternoon @ElvishQueen16. 

Thanks for coming to the community. 

Have you topped up and tried texting NOW to 150?

Katie 🙂

[ElvishQueen16]

No, thanks I'll give it a go. Thanks for the quick response. 

[LoGro]

Hi Katie

I'm trying. Phonelines are down and whenever I try to click on chat I have to login again and I get chucked out. Can't find the sales team.
And ipad app doesn't let me buy add ons because this feature is not working yet...

[Katie_B]

Thanks for confirming @LoGro. 

Sorry about the hold time, we are extremely busy at the moment. 

I have sent you a private message, please take a look and get back to me. 

Katie 🙂