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New order not showing

Nico8
Explorer

I’ve upgraded my phone yet this is not showing on my EE account when I log in. It says upgrade not available at this time? My phone has been due an upgrade for a couple of years now, I don’t understand why my new upgrade wouldn’t show on the account 

2 REPLIES 2
sgillick16
Skilled Contributor
Skilled Contributor

It wont show until you receive your new handset that will be when the new contract begins

Oh ok, thanks for your help