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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

xmas.jpg
Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Wrong SIM number in my settings

In the settings of my new phone (Xperia 1 II dual reconditioned), there is a wrong phone number associated with my SIM card, but when I call it, it doesn't work, while when I call my number, my phone rings. It's still a problem with several apps thou...

ClaireBM by Visitor
  • 819 Views
  • 1 replies
  • 0 Helpful

Google Nearby Services

Any ideas why by Samsung S10 would have suddenly used 5GB of data this month on the Google Nearby Service?

sim registration difficulties from Portugal!

I have received a new sim card, a family member registered the sim in the UK (with ee's advice) and sent it to Portugal, where i am. It is still not working and when i put it in my phone it says 'sim card not provisioned'. Very frustrating as it was ...

Laze by Explorer
  • 708 Views
  • 3 replies
  • 1 Helpful

Switching from PAYG to PAYM and keeping my SIM

Hey guys, so I want to switch from Pay as you go to a Pay monthly plan but as I am out of the country and will be for a long time so I cannot have a new SIM posted to me. Basically my question is, can I switch to a pay monthly plan and keep my old SI...

New order not showing

I’ve upgraded my phone yet this is not showing on my EE account when I log in. It says upgrade not available at this time? My phone has been due an upgrade for a couple of years now, I don’t understand why my new upgrade wouldn’t show on the account 

Nico8 by Explorer
  • 944 Views
  • 2 replies
  • 0 Helpful

Early Upgrade

Yesterday I went through the entire process to do an early upgrade, I was sent an email saying my order was being processed but haven't heard anything more and when I use the tracking number it says they can't give me information right now so I'm sup...

JenLou35 by Investigator
  • 531 Views
  • 9 replies
  • 0 Helpful

Handset delivery

My order has been sent back to ee. When I contacted DPD as there had been no delivery attempt they said we requested it to be returned??

Porting number within EE to a new contract

Hi All, I'm looking at taking out a new EE contract, but not through EE as it's way too expensive (£60 a month if I "upgrade" to a new phone, £47 for the same phone but with more data as a new contract via a reseller) Am I right in thinking I can swi...

MLewis666 by Contributor
  • 1204 Views
  • 4 replies
  • 1 Helpful

Entered wrong CVV number

I recently decided to upgrade my phone and when paying the upfront cost of the new phone, I accidentally entered the wrong CVV number. How do I remedy this? My order was still accepted but I got a notification from my online banking app this morning ...

I phone 12 pro

Good morning I am still waiting for my I phone 12 pro. I just received a email saying it’s on track what does this mean ? I don’t see a tracking number and it said between 9 to 14 is this correct? Plus I need to know my EE mobile number as I can’t do...