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New contract - in cancelation period

planetf1b
Established Contributor
Established Contributor

‎07-10-2021 03:59 PM

Hi,
 I took out a new contract just under a week ago on a good value 160GB contract

 This absolutely should be enough, and I've used just a fraction but I'm just feeling a little unsure after being on 'unlimited' in the past (safety net, changes post-covid which could lead to more data use)

Presumably as I'm in the cancelation period I could contact CS to discuss options - but I've read ppl have been told they can only continue or cancel, not modify (I've not ported number yet).

So two questions
 a) During the cancel period I presume this is a viable discussion to have
 b) Once outside the cancelation period on SIM only, at what point can I switch to more data if circumstances deem that necessary. Is that 6 months? I presume the catch with this is that typically 'normal' published prices would apply rather than loyalty bonus (which I currently have) or perks (which I have access to, but didn't use)

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-10-2021 04:09 PM

If you ordered online or by phone you may cancel the order FoC before or during the statutory 14-day cooling-off period from delivery & then reorder what you really want.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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planetf1b
Established Contributor
Established Contributor
In response to XRaySpeX

‎12-10-2021 05:25 PM

Thanks - yes I was aware of that.

It's a shame I've not been able to get my 'what-if' satisfied - in an earlier example the poster was able to get EE to offer a plan switch during the cooling off period.

I just got around to calling EE now and they couldn't offer any changes at all (yes, I know I can cancel) at this point.

I'll almost def stick with it. Good price, decent data, excellent network. It was just that back-of-mind 'what if' especially around working remotely without wifi leading me to consider unlimited, unjustifiably so.

Still love to know if CS can help here.

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