Cancel a 2015 contract from overseas

[donshirley]

HI there, I bought a phone and sim for an aged aunt in 2015. She died this week and I reside abroad. I cannot wander into a shop to cancel my bill/debit order. 

The phone number EE provides for overseas clients rings for a few minutes, then disconnects (+44 795 396 6250)? And this is during office hours that I tried. 

Please advise?

Don

[Christopher_G · Accepted solution]

Hi @donshirley

Thank you so much for getting in contact with us about this. I'm so sorry for your loss.

If you could fill out the form on our managing an account help page, we have a specialist team who can handle this for you.

Chris