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I live abroad. How can I cancel my contract online?

veema
Investigator
Investigator

‎01-12-2021 06:07 PM

I live abroad. How can I cancel my contract online? I have called the sales team and they are unable to help me over the phone. I am now trying to find the live chat option and I cant find it anywhere. Where can I be directed too?

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎01-12-2021 06:11 PM

Hi @veema 

 

You cannot. You need to call EE again and give 30 days notice, pay off any remaining contract term. 

 

I assume this is mobile? 

 

Please see here:

 

https://ee.co.uk/help/help-new/managing-and-using-my-account/leaving-ee/how-do-i-cancel-my-contract-...

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
XRaySpeX
EE Community Star
EE Community Star
In response to Northerner

‎01-12-2021 10:32 PM

Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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0 Helpful