Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

New SIM card not received after 2 weeks

Go to solution
WilsonB2
Investigator
Investigator

‎11-10-2021 12:46 PM

Had email saying new pay monthly SIM despatched on the 24th September. No SIM has been received yet. How do I order a replacement? Do these usually take this long?

0 Helpful
1 SOLUTION

Accepted Solutions
Go to solution
WilsonB2
Investigator
Investigator
In response to Leanne_T

‎11-10-2021 03:00 PM

Thanks for replies. Spoke to digital sales team and sending out another sim.

View solution in original post

0 Helpful
5 REPLIES 5
Go to solution
Chris_B
EE Community Star
EE Community Star

‎11-10-2021 12:50 PM - edited ‎11-10-2021 12:51 PM

@WilsonB2  was this a sim only upgrade or a new contract ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Go to solution
WilsonB2
Investigator
Investigator
In response to Chris_B

‎11-10-2021 01:03 PM

Moved from PAYG to new contract.

0 Helpful
Go to solution
Leanne_T
EE Community Support Team
In response to WilsonB2

‎11-10-2021 02:19 PM

Hi @WilsonB2

 

Thanks for coming to the community. 

 

Has your account now changed to pay monthly? 

 

Thanks 🙂

 

Leanne,

0 Helpful
Go to solution
WilsonB2
Investigator
Investigator
In response to Leanne_T

‎11-10-2021 03:00 PM

Thanks for replies. Spoke to digital sales team and sending out another sim.

0 Helpful
Go to solution
Leanne_T
EE Community Support Team
In response to WilsonB2

‎11-10-2021 03:03 PM

Thanks for coming back and letting us know @WilsonB2

 

Leanne 🙂

0 Helpful