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Upgrade & Delievery

Zdrewery7
Explorer

‎11-10-2021 10:02 AM

Hi, I placed an order on Thursday 7th Oct for an upgrade. I received a text to say my order was being processed but have not received anything since.

I have tried tracking the delivery using the order number in the confirmation text and link but get a message saying Sorry this order cannot be tracked. 

How do I get further information about when my order is due without calling?

Thanks I advance 

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎11-10-2021 10:34 AM

@Zdrewery7   What device did you order ? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Louis46
Explorer

‎11-10-2021 10:59 AM

I ordered mine on the 27th of September and haven’t heard anything yet 

0 Helpful
Zdrewery7
Explorer
In response to Chris_B

‎11-10-2021 01:01 PM

I ordered the iPhone 13 pro in gold 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Zdrewery7

‎11-10-2021 02:19 PM

Hi @Zdrewery7,

 

Welcome to the EE Community. 🙂

 

iPhone 13 orders are being dispatched on a first come, first serve basis as stock arrives from Apple.

 

Our delivery partner DPD will contact you by text by 8pm the day before delivery to let you know to expect your order the following day.

 

The date you receive your iPhone 13 may vary depending on the colour and size variant you have pre-ordered, but we expect to receive regular deliveries from the manufacturer and will be getting them out to you as quickly as we can.

 

James