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Network locked Huawei P40 pro

Madmackem
Contributor
Contributor

‎04-10-2021 05:53 PM

hi everyone, I bought a P40 pro from ebay reseller, it was listed as unlocked. It is dual sim and I am putting a 3 sim into the phone with my EE sim but it is not working, the phone asks for a network unlock code when I start it up. I have contacted EE to get it unlocked - (£8.99 charge) and received a message saying they cant unlock the phone as it is already unlocked, I have contacted Huawei who say the phone was sold to EE and was locked to EE. The EE sim works fine, I have tried both sims in both slots, and there is no e-sim setting activated.

 

Whats going on? anyone know? 

0 Helpful
3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎04-10-2021 05:57 PM

The listing was wrong.

 

To unlock a 2nd-hand phone you need to call Customer Services on +44 800 956 6000 (option 2, option 4) to put you in touch with the Unlocking Team to request an Unlock Code. You will be asked for your email addy. They will take payment (of £8.99) from any valid UK bank card.

 

Once the process has been started you will receive an email from the Unlocking Team to process the unlock. It can take up to 10 days to complete the unlock.

 

But even so beware that EE could still refuse to unlock it. Many phones sold 2nd-hand have been reported lost or stolen, have been sold by the original owner when under 6 months old without EE's permission or have money owing on them.

 

If that is the case your only remedy is against whoever you got the phone from.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Madmackem
Contributor
Contributor
In response to XRaySpeX

‎04-10-2021 05:58 PM

yeah I have done that, I received a text from EE saying the phone is already unlocked, but the 3 sim isnt working, emergency calls only.

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Madmackem

‎05-10-2021 08:02 AM

Hi @Madmackem

 

If the phone is already unlocked you should be able to use a Three UK SIM in it.

 

Since it isn't, I recommend calling to speak to our Mobile Care team so they can look into this.

 

Chris