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Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15504 Views
  • 51 replies
  • 65 Helpful

Esim delays

I ordered an esim two weeks ago after waiting for the store for 3 weeks to get the esim in. After waiting for 5 weeks in total I need to know where I can go to get this sorted this week. Can anyone help? my experience with EE so far has been horrendo...

Roar by Investigator
  • 428 Views
  • 3 replies
  • 2 Helpful

Reactive a deactive perks account

Hi I’m trying to use my EE perks account and it’s telling me my account is deactive. How do I reactivate it please?

Gayle5 by Visitor
  • 323 Views
  • 1 replies
  • 0 Helpful

WiFi Working Just mobile Phones Have NO Internet Access

Hi All,  Bit of a funny one, my WiFi is working on ALL devices except mobile phones. i have reset all phones and deleted the wifi links and reconnected them. I have also reset the router via the admin page. I have tried to call up but of course, peop...

Mobile data

Hi I have 30gb data that is saying suspended now and I'm trying to make WiFi calls on facetime with my family as I'm going through a bad time. I can get on here and other sites on WiFi but not facetime. Is there a reason why? I need to be able to tal...

Didn’t get sim card

I was planning to change my network providers from Lyca to EE and i did some procedures as well but I don’t think so it has been gone through. And yesterday suddenly deducted £22 from my bank account. I’m very confused about that because I’m still us...

Network locked Huawei P40 pro

hi everyone, I bought a P40 pro from ebay reseller, it was listed as unlocked. It is dual sim and I am putting a 3 sim into the phone with my EE sim but it is not working, the phone asks for a network unlock code when I start it up. I have contacted ...

Madmackem by Contributor
  • 730 Views
  • 3 replies
  • 1 Helpful

Contesting Bill from Abroad

I have several numbers amounting to an additional £67 charges on my bill that I did not call.  I am currently abroad but cannot find an email address anywhere.  How do I raise this without even more call charges please?  Thanks

Marty5104 by Investigator
  • 478 Views
  • 7 replies
  • 0 Helpful

Do My EE app error codes actually mean something?

The My EE app seems to be struggling for me. Noticed that every time you tap "Try Again", a completely different error code is shown. Hence a thought - are these error codes actual error codes and the app happens to suffer from some gazillion problem...

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BT login details

When i bought my phone it included bt sport, but i cant remember my login details, where do i find them?