Contesting Bill from Abroad

[Marty5104]

I have several numbers amounting to an additional £67 charges on my bill that I did not call.  I am currently abroad but cannot find an email address anywhere.  How do I raise this without even more call charges please? 

Thanks

[Leanne_T]

Hi there @Marty5104

Thanks for coming to the community. 

Are the charges for incoming or outgoing calls?

Sorry we have no email address, please see our contact us page for ways to get in touch. 

Leanne.

[bristolian]

Hi @Marty5104 

Are these charges for standard calls (to 01, 02, 03 or UK mobile numbers) or are they for 084, 087 or other special-rate numbers?

Calling EE C/S is free within the EU, but chargeable in all other countries.

[XRaySpeX]

EE provides no email contact. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

[Marty5104]

The calls are to UK numbers from UAE but I haven't made any calls to those numbers and don't even have them in my phone. 

[Chris_B]

@Marty5104  By any chance have you been left voicemails?  

[Marty5104]

No voicemails, all outgoing calls to "CU"? none made by me and not in my call register. Gonna cancel direct debit to stop the payment

[Chris_B]

@Marty5104   That will only hurt you in the long run,   It’s your credit score that gets effected by you doing that.   You need to speak with customer services before you do anything else.