Netflix

[Kami69]

Hi I activated my Netflix smart benefit yesterday and it states it is now in use. I never received any activation code so I assume EE have just taken over my original Netflix account automatically? If so, do I need to cancel my payments for the original Netflix account or is there something else I need to do? Not quite sure as my Netflix account never stopped working or asked me to sign in again.

[Jon_K]

Hi @carukia.

I'm sorry to hear that you're unable to use the Netflix Smart Benefit at the moment.

Our technical teams are working hard to get this fixed, hopefully it won't be much longer for you.

Sorry for any inconvenience.

Jon

[PaintOfCoat]

@Jon_K hi I'm having an issue activating my Netflix too. I got a text with a link to sign up however it's trying to take payment for the basic plan instead of being part of my EE contract so I've now got a smart benefit that I can't use 

[Roopurt87]

@Jon_K  Hi there, sorry to intrude, but my Netflix is showing as active after recently upgrading but I have not received the text for the activation link at all to link my account, can this be looked in to please ? 

[Christopher_B]

Hi @Roopurt87

These issues are being looked into, we'll let you know as soon as we have any further information.

Thanks 

Chris 

[Rsearley]

I had the issue where the link opened the app to sign up and wanted payment..  I copied and pasted the link into chrome and signed up for free without issue 

[Roopurt87]

The issue has now been resolved. 🙂 

[Jon_K]

Thanks for letting us know it's working for you now, @Roopurt87 🙂

[PaintOfCoat]

@RsearleyDid it still ask for payment?
I've tried that several times and it's still asking for payment to "start paid membership" I'm probably going to end up on the phone to EE about this, as Netflix were useless when I tried contacting them last night

[carukia]

Still not working for me. After opening the link it still says there's nothing to activate. 

[PaintOfCoat]

@carukiaI just got off chat to EE. The back office are aware of the issues and are working to resolve it. They are going to reset it by the end of today and remove/readd it, which should hopefully fix the issue. I got told to complete the steps which has cost me £5.99 so now need to contact Netflix for a refund (it's their problem as they charged something different to the details I put in).. Hopefully it's sorted by the end of the day.