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Netflix

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Kami69
Investigator
Investigator

‎18-08-2021 07:34 AM

Hi I activated my Netflix smart benefit yesterday and it states it is now in use. I never received any activation code so I assume EE have just taken over my original Netflix account automatically? If so, do I need to cancel my payments for the original Netflix account or is there something else I need to do? Not quite sure as my Netflix account never stopped working or asked me to sign in again.

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carukia
Investigator
Investigator
In response to PaintOfCoat

‎23-08-2021 02:46 PM

@PaintOfCoat hi, thanks very much for the info. I'll try again tonight. I hope you manage to get the refund from Netflix. It would be nice of EE to offer some of compensation, since we're paying for something we can't use. 

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PaintOfCoat
Established Contributor
Established Contributor
In response to carukia

‎23-08-2021 03:57 PM

@carukia if you don't get anything tonight go on live chat (you can sepak to someone until 11pm) I spoke to a tech guru who told me the info and it must of been by coincidence I spoke to them but I got the text and it has now worked for me, Netflix have given a refund without any questions asked thankfully. And I agree it's a nightmare it's not working, I used to have Amazon prime and it worked straight away, I think it's more of a problem on Netflix end as it activates etc fine with EE. I hope you get it sorted asap as it's a nightmare and like you said paying for something that cannot be used

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