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14-09-2021 11:15 AM
I work for the NHS and during lockdown I had access on my laptop via a Smart card to the NHS Spine Portal https://digital.nhs.uk but was persuaded to change provider and lost the connection. It took months to be released from that contract to come back to EE, but have found that I cannot access this website. Colleagues with different providers have told me their access is either unpredictable or nil. Can anyone help?
14-09-2021 11:31 AM
I work for the NHS and during lockdown I had access on my laptop via a Smart card to the NHS Spine Portal https://digital.nhs.uk but was persuaded to change provider and lost the connection. It took months to be released from that contract to come back to EE, but have found that I cannot access this website. Colleagues with different providers have told me their access is either unpredictable or nil. Can anyone help?
14-09-2021 11:39 AM
If collegues are also having difficulties connectiong with different providers that would suggest a problem with the site.
14-09-2021 12:06 PM
I have no issue getting to that site over EE BB Fibre. Which BB product do you have from EE?
14-09-2021 12:15 PM - edited 14-09-2021 12:17 PM
I have just tried it and it has come up, no problems, fibre broadband with VPN, just tried on 4G, no problems either.
14-09-2021 03:35 PM
Hi @Lionel118 ,
Is it possible the malfunction is related to the smartcard and should be debugged with the service and support advisers supporting that functionality? https://digital.nhs.uk/coronavirus/access-logistics-hub/coronavirus-smartcards/entrust-virtual-smart... (possibly it is a related but different smartcard)
Or are you indeed reporting that you cannot even see the first page of the URL you have quoted? The first step to debugging this would be nslookup of the domain name but I feel that if you see the problem with two difference service providers, the issue is more likely to lie elsewhere due to the above reports that the URL itself is fine.
15-09-2021 07:06 PM
15-09-2021 07:07 PM
28-09-2021 10:36 AM