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My order

Radzio
Visitor

‎01-06-2020 11:39 AM

I signed a contract with you almost a month ago and I haven't received the SIM card so far. I've already paid the bill although I don't know why

0 Helpful
2 REPLIES 2
Profile closed
Not applicable

‎01-06-2020 11:49 AM

Hi @Radzio 

 

Welcome to the EE Community,

 

if you call freephone 0800 317 720 a customer service advisor will be able to assist you.

 

Thanks,

 

David.

Schockwave
EE Community Star
EE Community Star

‎01-06-2020 11:52 AM

Hello @Radzio ,

 

Was this a new contract with EE? Not sure why you have not contacted EE before now to find out why you have not received your SIM card. Unfortunately, you will have to contact EE customer service, as there is no account access here, this is a public forum. EE send out SIM cards by second post, so you should have received it normally within a week.

 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.